Terms & Conditions

By purchasing through this store you are agreeing to contribute towards the ElgrandOC club fund account. This account is used to fund the website and to buy equipment for club use. No monies from sales are taken by any of the ElgrandOC staff or used to buy personal goods/services.

Please be aware that other than official club merchandise, you will likely find the items on this website available elsewhere for less. We have added a premium to the listings to help further the club. By ordering products through this website you are agreeing to pay the additional premium to support the club.

A lot of products sold in this store are made to order, and therefore are non returnable. If there are any problems with the items you have received, please send an email to store@elgrandoc.uk highlighting your query and we will do our best to resolve the problem. In the event that you have "changed your mind" on a purchase, a refund will be unlikely.

If you have received the wrong product, please contact us to arrange for it to be returned and a replacement will be sent out in due course. If the product you have received is faulty or damaged, again please contact us to arrange a return. In both instances the returned items will be compared with the original order and/or checked for defects. If the returned goods match the order or are not found to be faulty, no refund will be given and the return postage will not be refunded. If the wrong goods are found to have been sent or they are faulty, replacements will be sent out as soon as possible along with a refund of the return postage. Please send a picture of the receipt for return postage so that we may process refunds for the correct amount.